-
At all our customer
care centers trained services advisors
attend to the service requirements of
our customer.
-
The service advisor
after a trial of the car and in conjunction
with the customer understands the specific
requirements that need to be attended
to .
-
The service advisor
makes appropriate recommendations for
repair that are recorded on the repair
order form and acknowledged by the customer.
The delivery date, time and approximate
charges are also recorded.
-
On completion of all
the work as recorded in the repair order
form and carrying out any additional
tasks that may have required attention
the vehicle is put through a final inspection
and handed back to the concerned service
advisor for checking and endorsing the
nature of work done.
- The repair order is billed and gate
pass for delivery is generated.
-
The customer is informed
about the readiness of the vehicle and
the billing amount. On arrival the service
advisor explains the repairs carried
out and hands over the vehicle.
-
In case a home pick
up service is required
customers are requested to book the
same at least a week in advance. Home
pickup cars are collected by drivers
of the company.
-
The drivers prepare
the vehicle acceptance form that is
handed over to the service advisors
at the customer care centers. After
a road test the service advisor telephonically
contacts the customer to inform him
of his observations and note any specific
customer complaints.
-
Upon completing of
all tasks the car is delivered back
to the specified address by the driver
along with a copy of the job card and
repair bill.
