A service advisor is a professional who takes care of you and your vehicle at the dealership. They are usually the first people you encounter at a dealership.
They are the conduit between you and the auto technician:
Making informed decisions, especially for a product as important as a car, is essential and they facilitate your ability to do so.
Service advisors build strong relationships with their customers so that they can give in-depth advice on what is best for them with regards to repairs, cleaning, maintenance, warranty, body work, insurance and more - everything needed to care for the vehicle.
They also coordinate with all the other staff at the dealership to ensure everything is done correctly, smoothly and upto standards.
Although this is variable from dealership to dealership, their knowledge and skills generally extend to the following:
Service advisors may have worked as auto technicians themselves, have been assistants to service advisors or with other experience in the automotive industry.
On joining any particular dealership, they are further trained to the dealerships and manufacturers standards and requirements.
For instance, service advisors at all Trident Hyundai dealerships have been trained by Trident as well as Hyundai Motors India to ensure cohesiveness and quality services.